Common questions
Why doesn't the United States have fixed compensation like the EU?
The US has never passed an EU261-style law setting a fixed cash amount for delays. Instead, US rules focus on refunds: if your flight is cancelled or significantly delayed and you decline to travel, you are entitled to your money back automatically. The one exception is involuntary denied boarding from an overbooked flight, which does carry a fixed federal compensation formula.
What counts as extraordinary circumstances under EU261 or UK261?
Severe weather that makes flying unsafe, security risks, political unrest, air traffic control strikes unrelated to the airline, and hidden manufacturing defects typically qualify. Staffing shortages, technical faults from poor maintenance, and most crew scheduling issues generally do not, since these are considered within the airline's normal operating responsibility.
Can I claim under both US and EU rules for the same flight?
It depends on your route. EU261 and UK261 apply to any flight departing an EU or UK airport, regardless of airline, and to flights arriving in the EU or UK on an EU or UK airline. A flight from London to New York on a UK airline could qualify under UK261 even though it also touches the US, but a flight from New York to London on a US airline would not.
Should I use a claims company or file myself?
Filing directly with the airline costs nothing and you keep the full amount if successful. Claims companies typically take a percentage fee, often around a quarter to a third of the payout, in exchange for handling the paperwork and chasing the airline on your behalf. They tend to be most useful if the airline has already rejected your direct claim.